Bolt Online Casino Privacy Policy

At Bolt Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our platform at bolt-casino.com. By registering a Bolt Casino login, using our services, or interacting with our site, you agree to the practices described in this document. We encourage you to read this policy carefully and contact us if you have any questions.

Who We Are

Bolt Online Casino is operated by 3-102-946302 SRL, with a registered address at San Pedro, barrio Dent, del Centro Cultural Costarricense Norteamericano, doscientos metros al norte y cincuenta al este, edificio Ofident, oficina número tres. We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202512028-F11). As the data controller, we are responsible for your personal information and handle it in accordance with applicable data protection laws.

If you have any privacy-related enquiries, you can reach our support team at contact@bolt-casino.com or via our 24/7 live chat. At Bolt Casino, we take your right to privacy seriously and make every effort to ensure your data is handled with the utmost care.

Information We Collect

When you use the Bolt Casino online platform, we may collect several categories of personal information. Our data collection practices are limited to what is strictly necessary to provide you with a safe, functional, and enjoyable experience.

Information You Provide Directly

• Full name, date of birth, and contact details provided during registration
• Username and password (or Google sign-up credentials) used for your Bolt Casino login
• Payment and financial information, including cryptocurrency wallet addresses (Bitcoin, Ethereum, Tether USDT, USD Coin, Binance Coin, TRX), Visa/Mastercard details, or Apple Pay data
• Identity verification documents submitted during KYC checks
• Communications you send to us via email or live chat
• Preferences and settings you configure within your account

Information We Collect Automatically

• IP address, device type, browser type, and operating system
• Pages visited, time spent on site, and clickstream data
• Gaming activity, wagering history, and session information
• Cookies and similar tracking technologies (see our Cookie section below)
• Geolocation data used to verify eligibility and comply with licensing restrictions

How We Use Your Information

At Bolt Online Casino, we use the data we collect for a range of lawful purposes. Our goal is always to improve your experience while meeting our legal and regulatory obligations.

• Account management: We use your information to create and maintain your player account, including processing your Bolt Casino login and enabling two-factor authentication (2FA)
• Payment processing: We use your financial data to process deposits and withdrawals, including crypto transactions with a minimum deposit of $50
• Bonus and VIP services: We track your gameplay to administer our welcome bonus, rakeback rewards, and Bolt Casino VIP Club benefits across levels including Spark, Charge, Thunder, Storm, and HyperBolt
• Compliance and verification: We verify your identity, age, and location in order to comply with our licence conditions and anti-money laundering obligations
• Customer support: We use your data to respond to queries submitted via live chat or email
• Marketing: With your consent, we may send you promotional communications about offers such as the Bolt Casino bonus, promo codes, or cashback promotions
• Security and fraud prevention: We monitor activity on our platform to detect suspicious behaviour and protect our users
• Platform improvement: We analyse usage patterns to enhance the Bolt Casino app experience on desktop and mobile HTML5 browsers

Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and user experience across Bolt Casino. Cookies help us remember your preferences, maintain your session, and understand how you interact with our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

The types of cookies we use include session cookies, persistent cookies, analytics cookies, and marketing cookies. At Bolt Online Casino, we rely on trusted third-party analytics providers to help us understand player behaviour and optimise our services.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:

• Service providers: We share data with payment processors, KYC verification providers, and technology partners who support our operations
• Game providers: Software providers including Evolution Gaming, Pragmatic Play, Nolimit City, BGaming, and Hacksaw Gaming may process limited session data to deliver their games
• Regulatory authorities: We may disclose information to licensing bodies or law enforcement where legally required
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or our licence conditions. At Bolt Casino, we apply strict data retention schedules and securely delete or anonymise data that is no longer needed for its original purpose.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data, subject to legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at contact@bolt-casino.com. At Bolt Online Casino, we aim to respond to all data-related requests within 30 days.

Security Measures

We implement industry-standard technical and organisational security measures to protect your data from unauthorised access, disclosure, or loss. Our Bolt Casino platform supports Google sign-up and two-factor authentication (2FA), providing additional layers of protection for your account. While no system is entirely risk-free, we continuously review and update our security practices to maintain a safe environment for all players.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites, and we encourage you to review their respective privacy policies before submitting any personal data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or through a prominent notice on the Bolt Online Casino website. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to get in touch with our team. At Bolt Online Casino, we are here to help and committed to transparency in everything we do.

• Email: contact@bolt-casino.com
• Live Chat: Available 24/7 on our website
• Registered Address: 3-102-946302 SRL, San Pedro, barrio Dent, edificio Ofident, oficina número tres, Costa Rica